UPCOMING EVENTS
Citywide Banks Extends Consumer and Employee Relief Programs across Colorado
May 18, 2020
Citywide Banks Extends Consumer and
Employee Relief Programs across Colorado
Bank committed to protecting well-being of its employees, customers and communities
May 15, 2020 – Denver, CO – Citywide Banks, a subsidiary of Heartland Financial USA, Inc., announced the extension of relief and support programs for employees and consumers facing challenges due to the economic impacts of COVID-19. The announcement follows several weeks of action by the Colorado-based bank to help guide customers and the community through the crisis, including $100,000 donated to local crisis relief activities.
“Our employees take care of our customers every day and are the reason for our success, and during these unprecedented times, our number one priority is the health and safety of the Citywide Banks family,” said Joanne Sherwood, President and CEO of Citywide Banks.
Extended Consumer Relief
The following consumer relief actions have been extended through May 31, 2020:
Keeping Employees Safe
Our employees continue to take care of customers who are navigating the financial impacts of COVID-19. And we’re taking care of them with programs such as pandemic time off, premium pay for customer-facing retail employees, and covering all COVID-19 testing and treatment costs for Wellmark health plan participants.
We have extended our pandemic time off program through May 31, 2020, which pays all employees at 100 percent. Employees who need time off because of illness, to care for a sick family member or to provide child care due to school or day care closings will be paid at their full rate.
Continuing to deliver excellent service to our customers and communities also means taking steps to protect the health and safety of our employees. We:
Paycheck Protection Program (PPP) Loans
Citywide Banks continues to work closely with hundreds of Colorado businesses to process Paycheck Protection Program loans administered through the Small Business Administration. The program is helping preserve thousands of jobs across the Front Range.
Supporting Our Neighbors in Need
Last month, Citywide Banks contributed $100,000 to help fund emergency meals, urgent medical supplies, and grants to small businesses in Colorado that continue to see increased demand due to the recent crisis.
Citywide Banks was proud to make a total of $100,000 in contributions split between the following organizations:
Continued Customer Relief
In addition to the consumer relief actions we’ve extended through May, the following customer relief programs remain in place through July 1, 2020:
About Citywide Banks
Citywide Banks, a subsidiary of Heartland Financial USA, Inc., is a state-chartered, community-invested bank with assets of approximately $2.3 billion and banking centers located across Colorado's Front Range, Foothills and Mountain communities. Citywide Banks is committed to delivering responsive service, local expertise, and comprehensive financial tools for Colorado businesses and families. For more than 50 years, Citywide Banks has been dedicated to finding ways it can impact its local community and to move Colorado forward. Visit www.citywidebanks.com to learn more. Citywide Banks is a member FDIC and an Equal Housing Lender.
About Heartland Financial USA, Inc.
Heartland Financial USA, Inc. is a diversified financial services company with assets of $13.2 billion. The company provides banking, mortgage, private client, investment and insurance services to individuals and businesses. Heartland currently has 114 banking locations serving 83 communities in Iowa, Illinois, Wisconsin, New Mexico, Arizona, Montana, Colorado, Minnesota, Kansas, Missouri, Texas and California. Additional information about Heartland Financial USA, Inc. is available at www.htlf.com.
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Employee Relief Programs across Colorado
Bank committed to protecting well-being of its employees, customers and communities
May 15, 2020 – Denver, CO – Citywide Banks, a subsidiary of Heartland Financial USA, Inc., announced the extension of relief and support programs for employees and consumers facing challenges due to the economic impacts of COVID-19. The announcement follows several weeks of action by the Colorado-based bank to help guide customers and the community through the crisis, including $100,000 donated to local crisis relief activities.
“Our employees take care of our customers every day and are the reason for our success, and during these unprecedented times, our number one priority is the health and safety of the Citywide Banks family,” said Joanne Sherwood, President and CEO of Citywide Banks.
Extended Consumer Relief
The following consumer relief actions have been extended through May 31, 2020:
- Monthly maintenance fees associated with consumer checking and savings accounts will be waived
- Late fees on consumer loans will be waived.
- CD early redemption fees will not be assessed (customers must contact us to redeem to any CDs)
- Foreign ATM fees will be waived. Customers using other banks’ ATMs will not be assessed fees. Other banks and ATM operators may charge a fee. Balance inquiry, withdrawal and international fees may apply.
Keeping Employees Safe
Our employees continue to take care of customers who are navigating the financial impacts of COVID-19. And we’re taking care of them with programs such as pandemic time off, premium pay for customer-facing retail employees, and covering all COVID-19 testing and treatment costs for Wellmark health plan participants.
We have extended our pandemic time off program through May 31, 2020, which pays all employees at 100 percent. Employees who need time off because of illness, to care for a sick family member or to provide child care due to school or day care closings will be paid at their full rate.
Continuing to deliver excellent service to our customers and communities also means taking steps to protect the health and safety of our employees. We:
- restricted business travel and canceled all employee and customer in-person events
- enabled many of our employees to work from home
- closed bank lobbies, implemented drive thru only, and deep cleaned our locations
- engage with our employees, providing information and resources through enriched communications and wellness programs
Paycheck Protection Program (PPP) Loans
Citywide Banks continues to work closely with hundreds of Colorado businesses to process Paycheck Protection Program loans administered through the Small Business Administration. The program is helping preserve thousands of jobs across the Front Range.
Supporting Our Neighbors in Need
Last month, Citywide Banks contributed $100,000 to help fund emergency meals, urgent medical supplies, and grants to small businesses in Colorado that continue to see increased demand due to the recent crisis.
Citywide Banks was proud to make a total of $100,000 in contributions split between the following organizations:
- Denver Health Foundation COVID-19 Urgent Response Fund
- Denver Small Business Relief Program
- Food Bank of the Rockies
Continued Customer Relief
In addition to the consumer relief actions we’ve extended through May, the following customer relief programs remain in place through July 1, 2020:
- No payment will be required on consumer credit cards
- Consumers may elect to defer all payments on consumer installment loans without penalty
- Small business customers may choose to modify their loans and make interest-only payments
About Citywide Banks
Citywide Banks, a subsidiary of Heartland Financial USA, Inc., is a state-chartered, community-invested bank with assets of approximately $2.3 billion and banking centers located across Colorado's Front Range, Foothills and Mountain communities. Citywide Banks is committed to delivering responsive service, local expertise, and comprehensive financial tools for Colorado businesses and families. For more than 50 years, Citywide Banks has been dedicated to finding ways it can impact its local community and to move Colorado forward. Visit www.citywidebanks.com to learn more. Citywide Banks is a member FDIC and an Equal Housing Lender.
About Heartland Financial USA, Inc.
Heartland Financial USA, Inc. is a diversified financial services company with assets of $13.2 billion. The company provides banking, mortgage, private client, investment and insurance services to individuals and businesses. Heartland currently has 114 banking locations serving 83 communities in Iowa, Illinois, Wisconsin, New Mexico, Arizona, Montana, Colorado, Minnesota, Kansas, Missouri, Texas and California. Additional information about Heartland Financial USA, Inc. is available at www.htlf.com.
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Contact:
Emily Rockhold, Marketing Specialist
erockhold@citywidebanks.com, (720) 317-7838