Getting Better at Getting Better

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A 1-Day Workshop to Help Organizations Chart a Pathway Toward Success

Success isn’t a finish line—it’s a dynamic, evolving process shaped by purpose, people, and performance. This interactive, two-part workshop helps organizations define what success means to them, understand the systems that support it, and build the capabilities to achieve it consistently. Whether you’re just beginning your journey or refining your approach, this experience offers practical tools, peer insights, and a clear path forward.

Part One: Achieving Success – Why It Matters

Success begins with understanding. In this session, participants explore the deeper meaning of success and how it connects to organizational purpose, culture, and adaptability. Through reflection and dialogue, you’ll uncover what drives and sustains success.

What You’ll Experience

You’ll explore five essential experiences that define success in a constantly evolving environment:

1. Why is Success a Journey?
   Learn to embrace continuous improvement and strategic agility, turning uncertainty into opportunity and movement into momentum.
2. What Does Success Look Like for Your Organization?
   Align goals with mission-driven outcomes that matter to your people, customers, and stakeholders.
3. How Will You Know When Success Is Achieved?
   Discover how to measure success through performance—and how to know when you’re truly thriving.
4. What Is the Cornerstone to Success?
   Learn how to build adaptive systems that continuously improve and stay relevant in a changing world.
5. How Can You Increase the Chance of Success?
   Explore how to enhance capabilities, share resources, and drive innovation—learning how to move mountains together.

Part Two: Achieving Success – Setting a Foundation

This session builds on the principles of performance excellence by diving into five essential questions that help organizations focus, align, and improve. You’ll gain tools to assess your current performance, identify opportunities, and take meaningful action.

What You’ll Experience

• Explore Five Key Questions for Performance Excellence
  Each question sparks strategic thinking and operational clarity.
• See Best Practices in Action
  Learn from real-world examples of how high-performing organizations apply these principles.
• Engage in Small Group Discussions
  Share ideas, challenges, and insights with peers to deepen understanding and spark innovation.
• Use a Brief Self-Assessment Tool
  Evaluate your organization’s current performance and uncover key strengths and opportunities.
• Leave with a Personalized Takeaway
  Walk away with a practical guide tailored to your organization’s needs and goals.

5 Key Questions At-A-Glance

1. What Does “Key” Mean?
   Create focus that makes the impossible suddenly possible.
   Learn how to identify what truly matters—and align your efforts to it.
2. What Is “Systems Thinking”?
   Put on the magical spectacles that let you see not just the puzzle pieces, but how they dance together.
   Discover how interconnected processes shape outcomes and how to manage them holistically.
3. How Do I Make My Processes Produce Consistently Excellent Results?
   Tune your processes until they hum like a dragon’s purr—predictable, powerful, and a little bit magical.
   Explore how to design, document, and refine processes for reliability and excellence.
4. How Do I Create an Environment Where We “Work In and On the Process”?
   Build a culture where tinkering is treasured and improvement is everyone’s job.
   Learn how to foster engagement and ownership across all levels of your organization.
5. How Do I Know My Processes Are Working?
   Measure the magic, listen to the whispers of the workflow, and trust the enchanted indicators you’ve set.
   Understand how to use data, feedback, and results to guide decisions and drive improvement.

Workshop Outcomes

Participants will leave with a plan that provides:

• A clearer understanding of the importance of defining success for their organization
• Tools to measure and monitor success
• Understand the Baldrige Excellence Framework and the importance of using a framework to analyze performance
• A personalized action guide to support next steps on the journey to excellence

Who Should Attend

Leaders, managers, and teams committed to building a culture of excellence, resilience, and results.

To register visit:

Getting Better at Getting Better – Boulder, CO – ROCKY MOUNTAIN PERFORMANCE EXCELLENCE 

Instructors:

David Brucks is a seasoned leader in performance excellence with over 20 years of experience leading global quality organizations at Seagate Technology and Entegris. He has extensive expertise in applying and teaching the Baldrige Excellence Framework to drive organizational improvement. David has served as a Baldrige examiner at both national and regional levels and has recently taught Baldrige-based courses for the University of St. Thomas and Alliance for Performance Excellence programs (PEN, WCPE, RMPEx, PENW). He is passionate about helping organizations align strategy, operations, and results through practical, systems-based thinking guided by the Baldrige framework.

JoAnn Sternke knows the Baldrige framework inside and out. She has served on the Panel of Judges for both the Baldrige National Quality Program as well as the Wisconsin and Minnesota programs. She was honored to be the recipient of the 2019 Baldrige Foundation Harry S. Hertz Leadership Award.  A sought-after speaker, JoAnn is called on both nationally and internationally to speak about performance excellence. Additionally, she is a current Master Examiner for the national program and loves to go on site visits to both offer feedback and learn herself. JoAnn is a true ambassador for the Malcolm Baldrige National Quality Program. She was the Superintendent of Schools in the Pewaukee School District, located near Milwaukee, Wisconsin, from 2001 to 2017. JoAnn led the Pewaukee School District to receive the Malcolm Baldrige National Quality Award in 2013.