Mindful Works empowers adults in recovery from mental health challenges by providing meaningful, paid work experiences that support pathways to long-term employment or continuing education.

The Business and Operations Manager plays a central, hands-on role in the day-to-day functioning and growth of Mindful Works. This position supports the Executive Director and team by overseeing operations across our Shoppe, soft goods production, and bakery, while working closely with program participants to ensure smooth workflows, strong customer experiences, and mission-aligned growth.

This is a dynamic, highly collaborative role for someone who is both strategic and operational—comfortable building systems while also rolling up their sleeves to support production, sales, and people.

Key Responsibilities

Operations & Workflow

• Oversee daily operations across production, retail, and bakery activities to ensure efficiency and consistency
• Coordinate work assignments with program participants and maintain an organized, safe, and supportive work environment
• Track inventory, source raw materials, and manage procurement
• Implement best practices to strengthen Mindful Works as an employment social enterprise
• Develop and maintain operational policies and procedures
• Ensure compliance with safety, security, and organizational standards

People & Program Support

• Work closely with program participants, modeling and encouraging the development of both soft and hard skills that support transition to traditional employment
• Onboard, train, supervise, mentor, and evaluate staff and program participants
• Support a positive, inclusive, and mission-driven workplace culture

Sales, Marketing & Customer Experience

• Manage and track sales orders across channels
• Communicate with customers and promote outstanding customer service
• Support sales and marketing outreach, including occasional weekend artisan fairs and markets (typically once per month during busy seasons)
• Collaborate with leadership to expand and strengthen sales channels (B2C, B2B, wholesale, consignment, and pop-ups)
• Help select, implement, and manage CRM systems

Product Development & Growth

• Support new product development, timing, and innovation across soft goods and bakery offerings
• Contribute ideas for product design, pricing, and sales strategy
• Work with leadership to improve performance, resource allocation, and operational scalability

Systems & Administration

• Administer Microsoft Office 365, WordPress webstore, finance, and marketing platforms
• Ensure the safety and organization of cloud-based services, including security and disaster recovery practices
• Utilize Excel and other software tools to support operations, tracking, and reporting

Skills & Qualifications

• Strong organizational and project management skills
• Flexibility and ability to move between projects and priorities
• Background in customer service and/or sales
• Experience with product development or production-based environments
• Proficiency with Microsoft Office 365, Excel, and WordPress
• Ability to think strategically while engaging tactically in daily operations
• Willingness to work some weekends and support market events
• Ability to lift up to 50 pounds and remain on feet for much of the workday

Additional Information

• Job Type: Part-time, with expectation of full-time as the business grows
• This is a physically active role that requires weekend availability for markets and events

A passion for Mindful Works’ mission is essential. We encourage applicants to explore our website and social media to learn more about our programs and impact:
https://mindful-works.org/about-us/

Job Type: Part-time

Pay: $28.00 - $35.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: Hybrid